Front Office Representative

Company: LifePoint Health
Location: Danville
Posted on: September 24, 2022

Job Description:

Job DescriptionSOVAH Health - Danville

The Front Office Representative is the first line of contact for a patient in the medical office. Position serves as the liaison between the physician and the patients. Information is gathered from the patient and entered into the computer system to create an encounter record. Responsible for upfront collections. Delivers customer service support to staff, patients, families, visitors. -


Greets patients and visitors.



Registers patients, verifies patient information, explains and obtains necessary signatures.



Answers, screens, and routes telephone calls on a multi-line phone system.



Communicates with the answering service and ensures reminder phone calls are done daily.



Collects patient co-payments, deductibles, payments and assists patients with account balances and questions.



Reconciles cash/payment drawer and for the daily bank deposit.
Follows through on MD orders by providing work excuses, obtaining medical records.



Assembles and maintains patient records and charts.

Job RequirementsMinimum Education
High school diploma or equivalent requiredRequired SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.Minimum Work Experience
One (1) year of experience with office functions or customer service preferred
Two (2) years of Medical Office experience preferred
LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
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Keywords: LifePoint Health, Danville , Front Office Representative, Administration, Clerical , Danville, California