IT Engineer- Tier 2

Company: Motion Recruitment Partners LLC
Location: Danville
Posted on: September 21, 2023

Job Description:

Job Description Hiring for a Field Technician! This is a contract position with a national home builder and land developer in 11 states, and one of the largest homebuilding companies in the US. In this role, you will work in the division office daily before traveling to various field locations across the valley. You will also visit community build sites to help set up those sites. Some of the normal workload for this portion will be installing cable modems, printers, new workstations, StarLink (satelite internet) and Cradle Points (cellular version of starlink, cellular modem for internet connection) and troubleshooting LAN.
When working onsite between field work assignments, the Field Technician will provide support to the service desk for issues like desktop Support, Trouble Shooting Software, Internet Connectivity, Active Directory and Azure Office 365.
Required Skills & Experience

• Strong communication skills, experience supporting non-technical staff.
• Must be able to provide your own vehicle and drive yourself to destinations.
• Tier 1 and 2 support including for O365 & AD
• Must have Windows. Strong preference for Mac too.
• Networking fundamentals such as LAN, WAN, Routers, Switches, TCP/IP, etc.
• Experience imaging laptops, supporting A/V, and supporting cell phones.
  Preferred Experience
  • Previous customer facing support or MSP experience.
  • Mac support
  • Switches & Networking
  • Star Link
    What You Will Be Doing
    Tech Breakdown
    You will work in the division office daily before traveling to various field locations across the valley. You will visit community build sites to help set up those sites. Some of the normal workload for this portion will be installing cable modems, printers, new workstations, StarLink (satelite internet) and Cradle Points (cellular version of starlink, cellular modem for internet connection) and trouble shooting LAN.
    When working onsite between field work assignments, the Field Technician will provide support to the service desk for issues like desktop Support, Trouble Shooting Software, Internet Connectivity, Active Directory and Azure Office 365.
    Projects:
    --- Typically resolving 10 tickets a day.
    --- Most of the work environment is Windows, but there are some Macs.
    --- You will be imaging computers, setting up and troubleshooting A/V, supporting cell phones (not sure if they use an MDM). Clients might bring up printers, but they use Cannon so unlikely you will need to do much.
    --- Networking team is migrating from Meraki to Fortigate right now The Offer
    • Long term contract role
    • On-Site- HQ is in San Ramon
    • Travel to other Bay Area locations will be required for this role.
      
      Looking for advice on your job search? Motion Recruitment Partners are hyper-specialized in the tech industry and offer a Salary Guide for every city Motion Recruitment operates out of. To get a salary guide for the San Francisco Bay Area, click here:https://hubs.la/H0DWWlz0
      Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
      
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Keywords: Motion Recruitment Partners LLC, Danville , IT Engineer- Tier 2, Engineering , Danville, California