Senior IT Engineer

Company: Pendo
Location: San Francisco
Posted on: May 3, 2025

Job Description:

San Francisco, California, United States; United States-RemoteLocationThis will be a Remote position preferably for someone in the Pacific time zone.What You'll Need

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus.
• Proven experience as an IT Engineer, with at least 3-5 years in a senior or lead role.
• Strong knowledge of SaaS Systems Administration such as Okta, Slack, Google Workspace (formerly G-Suite), Fresh Service and more.
• Knowledge of scripting languages such as Python, Powershell, Linux Shell (Bash/Zsh) is a must.
• Proficiency in system administration on Windows, Mac, Linux, and/or Unix platforms.
• Proficiency in Windows Administration including Automated Onboarding using AutoPilot, Powershell scripting, Intune and Azure Active Directory administration.
• Experience with cybersecurity practices, including firewalls, intrusion detection, and encryption.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.About the RoleWe are seeking a highly skilled and experienced Senior IT Engineer to join our dynamic IT team. The Senior IT Engineer will play a critical role in managing and maintaining our organization's IT infrastructure, ensuring the reliability, security, and efficiency of our systems. This is a senior-level position that requires a deep understanding of IT best practices, excellent problem-solving skills, and a proactive approach to technology management.What You'll Do
  • Project Management and Execution:
  • Demonstrate excellent project management skills to plan and execute IT projects efficiently, ensuring timelines and deliverables are met consistently.
  • Lead and participate in IT projects, including planning, design, implementation, and documentation.
  • Act as the primary architect of IT systems, focusing on scalability and stability to support the organization's growth and evolving needs.
  • Optimize cloud resources for cost-efficiency, scalability, and security.
  • Ensure the compliance and security of cloud-based solutions.
  • Custom Scripting:
  • Leverage scripting languages such as Python, Bash/sh and Powershell to automate tasks and streamline IT processes.
  • DevOps Implementations:
  • Experience with DevOps practices including pipeline scripting, Git, and automation techniques using Github Actions, IaC such as Terraform and other relevant tools.
  • SaaS Administration:
  • Oversee the administration of various SaaS applications, including Okta, Slack, Google Workspace, JAMF, Azure/Intune, Jira, Zendesk, Freshservice, and more.
  • Work in troubleshooting and keeping up to date our Tech Stack, ensuring best practices and upgrades take place.
  • Cross-Functional Collaboration:
  • Collaborate effectively with IT and other business units to scope and execute cross-functional projects, aligning IT with the organization's strategic goals.
  • Work closely with other pillars in the IT org to ensure a close partnership in quarterly goals.
  • Conduct interviews and participate in team-building activities to assemble and nurture a high-performing IT team.
  • Serve as an escalation point to the Jr. IT Engineers and IT Operations technicians.
  • Documentation and Reporting:
  • Maintain detailed documentation of IT systems, configurations, and processes.
  • Ensure documentation is up-to-date and accessible to relevant team members.CompensationOur compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay range for this position is $104,000-$130,000 annually. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.
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Keywords: Pendo, Danville , Senior IT Engineer, Engineering , San Francisco, California