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F & B Operations Manager (Caesars Virginia)

Company: Caesars Entertainment
Location: Danville
Posted on: November 25, 2022

Job Description:


  • Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings, or warm farewells) and encourages employees to build relationships with the guests.
  • Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools.
  • Uses tools such as Avero to analyze business trends and employee performance.
  • In conjunction with the Director of Slots, develops ideas to maximize revenue and/or reduce expenses, outlining goals and objectives.
  • Making sure that the restaurant and/or bar are in compliance with the Health Department Regulations and Standards and maintain the "A" grade. Knowledge of Health Department Rules and Regulations.
  • Provides direction and development of support staff and team members, resulting in strong self-managed teams.
  • Interviews, hires, and ensures proper training of new team members. -
  • Ensures property cleanliness in the casino, hotel, and restroom areas. -
  • Ensures maintenance standards are consistently maintained and enhanced. -
  • Delegates and holds team members accountable for success. -
  • Creates a safe, healthy, productive, and fun work environment, where team members willingly strive to do their best. -
  • Understands the budget process and inventory supply and control.
  • Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.---------------
  • Maximizes employee morale through leading by example in demonstrating Spotlight 5 behaviors to both guests and employees and provides the tools, guidance and support needed to enable all restaurant employees to give world class guest service.
  • Follows and enhances departmental and restaurant specific policies, procedures, and sequence of service.
  • Additional duties as requested.


    • High school diploma or equivalent required. College degree preferred.
    • Minimum five years high-volume Food and Beverage experience.
    • Minimum three years supervisory experience.
    • Consistently demonstrates excellent communication and facilitation skills.
    • Assists co-workers as needed.
    • Proficient in Microsoft Word, Excel, Power Point and Outlook E-mail programs.
    • Must be congenial and have neat, professional appearance with good personal hygiene.
    • Strong interpersonal and communication skills.
    • Ability to act quickly and exercise good judgment under pressure and/or conflict situations.
    • Knowledge of current PC software including word processing and spreadsheets.
    • Proficiency in Point of Sales systems (i.e. Micros, Infogenesis)
    • Must have successfully completed Manager LAP


      • Must be able to work flexible hours including evenings, weekends, and holidays as needed.
      • Must be able to speak, read, write and understand English.
      • Must be able to tolerate areas containing second hand smoke.
      • Ability to maintain regular, predictable attendance according to schedule.
      • Must be able to maneuver in and around casino, hotel, and public areas
      • Must be able to perform the physical duties of line employees in emergencies
      • Must be able to create written and financial -reports

Keywords: Caesars Entertainment, Danville , F & B Operations Manager (Caesars Virginia), Executive , Danville, California

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