Customer Success Manager, Google Marketing Platform

Company: Google
Location: San Francisco
Posted on: May 4, 2024

Job Description:

Customer Success Manager, Google Marketing Platform corporate_fare Google place Los Angeles, CA, USA ; Chicago, IL, USA ; +1 more Apply info_outline info_outline X Info This role may also be located in our Playa Vista, CA campus.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Los Angeles, CA, USA; Chicago, IL, USA; San Francisco, CA, USA. This role may also be located in our Playa Vista, CA campus.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Los Angeles, CA, USA; Chicago, IL, USA; San Francisco, CA, USA.

• Bachelor's degree or equivalent practical experience.
  
• 5 years of customer-facing experience, working with executives, and driving customer transformation programs.
  Preferred qualifications:
  • Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
    
  • Experience with online media buying strategies and advanced technologies (e.g., GMP ecosystem).
  • Excellent creative problem-solving and analytical skills, with the ability to manage ownership proactively.About the jobBusinesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.Google Marketing Platforms (GMP) is a centralized organization within large costumer sales under Google's Global Business Organization, supporting Americas. Google Marketing Platforms is core to Google strategy. The mission is to provide advertisers with Google tech, ranging from media buying platforms, advanced analytics, and optimization systems.Our Large Customer Sales teams partner closely with many of the world's biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird's eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.The US base salary range for this full-time position is $101,000-$147,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .
    Responsibilities
    • Drive adoption of solutions to help customers realize the business value of partnership and offerings.
      
    • Guide clients through the organizational changes needed to unlock the full value of the GMP solutions, and help them align and partner to deliver on their digital transformation. Partner with customer-facing account teams and executives to develop strategic plans that help customers achieve their business objectives.
      
      • Collaborate with Google Marketing Platform Certified Partners and with the Google Technical Professional Services team to project manage and coordinate necessary steps to drive the implementation of GMP products.
      • Engage marketers, agencies, and partners to lead them through adoption and use case value realization of Google Marketing Platform technology.
        Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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Keywords: Google, Danville , Customer Success Manager, Google Marketing Platform, Executive , San Francisco, California