Customer Success Manager
Company: Klarity
Location: San Francisco
Posted on: May 6, 2024
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Job Description:
Overview (YCombinator S18) uses Natural Language Processing to
automate document review for Finance and Accounting teams. Klarity
solves the problem of messy and incomplete data in systems like
Salesforce and Netsuite. Our customers include companies like Okta,
Cloudflare, OpenAI, and Coupa - they use Klarity to (1) save time,
(2) increase compliance, and (3) ease the pain of contract
review.We have spent years working on our core NLP platform and
found a product market fit by focusing on the Revenue Recognition
use case. We're experiencing hypergrowth and raised an in Dec 2021.
Our product straddles multiple domains - Enterprise software
systems (CRM, ERP etc), advanced ML/NLP, Finance/Accounting
compliance - making for a complex, multi-stakeholder lifecycle. If
you're someone who thrives in this kind of complexity and excels at
distilling multifaceted problems into solutions for customers, then
you are just the person for the job!Location: San Francisco (Open
to Remote)The RoleAs a foundational member of the Customer Success
team at Klarity, you will be responsible for the successful
delivery of the Klarity platform and the ongoing growth and value
realization for customers throughout their journey. You will play a
key role in defining the playbook for GenAI transformation for our
customers, and engage in deep cross-functional collaboration to
evolve our processes, product, and customer engagement
strategy.We're experiencing hypergrowth and significantly exceeding
revenue targets. Much of this growth is coming from Klarity's
largest enterprise customers like Zoom, Zendesk, UIPath, 8x8 etc.,
so your role as a Customer Success Manager will be business
critical in meeting this demand and delivering a best-in-class
customer experience.
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Keywords: Klarity, Danville , Customer Success Manager, Executive , San Francisco, California
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