Customer Success Manager

Company: WeBox
Location: San Jose
Posted on: May 3, 2025

Job Description:

About Our CompanyWeBox is the leading intelligent marketplace delivering personalized group orders. WeBox is driven by three core principles: customer obsession over competitor focus, a commitment to operational excellence, and a passion for growth.Our MissionDeliver HappinessOur VisionBy 2032, we will achieve $1 billion in revenue by leveraging technology to become a leading provider of intelligent and sustainable solutions for group orders.Job SummaryWeBox is seeking an experienced, sales-oriented customer success manager to grow existing accounts within the corporate meal division which includes individual box meals, catering, pantry programs, etc. In this role, you are responsible for creating increasing revenue for each account through exceptional customer service and execution.In this role, you will provide management and oversight over dozens of corporate accounts, so you must be able to handle a multitude of clients at the same time. Prioritization, delegation, attention to detail, and a sense of urgency are important traits for this role.Your performance will be measured not only by your ability to successfully handle multiple accounts at the time but you will also be financially rewarded for your ability to grow the revenue for each account.Core Responsibilities

• Hosting meetings (in-person and/or virtual) with new clients to outline the details of the corporate meal programs.
• Coordinate across all WeBox departments to execute those details as outlined in the Statement of Work.
• Build trust and solid relationships with the clients through timely communication and delivering on expectations.
• Always looking for new ways to organically grow an account by focusing on incremental sales opportunities, e.g. adding days of service, expanding meal programs, etc.
• Coordinating and troubleshooting with the operations team to make sure all logistics are taken care of and that the client satisfaction ratings remain high at all times.Key Skills
• Able to seamlessly handle multiple clients and multiple projects simultaneously with a positive, energetic personality.
• Sales-oriented and client happiness-centric.
• Detail-oriented and operationally sound.
• Food/menu smart and articulate.
• Able to respond effectively to client issues/problems in real-time and turn them into positive outcomes.Requirements and Qualifications
• 1-3 years of experience in sales and/or account management, preferably in the hospitality, food service, and/or restaurant industry.
• Able to manage a portfolio of multiple accounts and clients within a city market.
• Previous sales experience is strongly preferred.
• Exceptional communication skills, both written and verbally.
• Team-player mindset and willingness to collaborate.
• Willing to take responsibility and act independently when necessary.Equal Opportunity Employer:WeBox is an equal-opportunity employer committed to hiring based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.Note:
• This position offers a competitive starting salary of $70k+ plus commissions, along with great benefits, PTO, and a 401K match.
• This job description offers a general overview and may not encompass all responsibilities, tasks, or skills required. Additional duties may be assigned to meet the company's evolving needs.If you meet the requirements and are interested in this position, please submit your application.
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Keywords: WeBox, Danville , Customer Success Manager, Executive , San Jose, California