Engineer, Cloud Operations & Support
Company: eGain Corporation
Location: Cupertino
Posted on: January 13, 2026
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Job Description:
Fortune 500 clients and government agencies trust eGain AI
knowledge solution to improve customer experience and reduce cost
of service. Top rated by Gartner, eGain AI Knowledge Hub
orchestrates AI and experts to deliver trusted answers to
customers, agents, and field staff. We dream big and sweat details.
We are diverse, optimistic, and tenacious. We take pride in what we
do but we don’t take ourselves too seriously. If work is fun for
you, talk to us. We will not waste your time. Responsibilities •
Deploy, configure, and maintain eGain’s Cloud Services based on AWS
infrastructure, services, and tools • Develop and maintain tools to
automate routine operational tasks • Resolve customer questions
about eGain Cloud SaaS solutions via phone, chat, and email •
Troubleshoot customer problems, working with product engineering
Education and Experience • Bachelor’s degree in a STEM discipline •
Experience in a cloud operations or technical support role in a
SaaS company (preferred) • Certifications such as AWS Certified
Cloud Practitioner, AWS Certified SysOps Administrator, AWS
Certified AI Practitioner, AWS Certified Solutions Architect –
Associate (preferred) • Experience in building automation tools
using AI (preferred)
Keywords: eGain Corporation, Danville , Engineer, Cloud Operations & Support, IT / Software / Systems , Cupertino, California
