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Apply Apply Later Care Center Manager I - East Bay Neurosurgery
- Danville Job ID SPMF-2014510 Date Posted 09/10/2020 Location
Danville , California Schedule/Shift Full Time/ Day
Job Summary: Under the direction of theDirector of
Operations/EDO, the Care Center Manager is responsible for
theoperational management of his or her assigned Department. The
successful manager will assumeresponsibility for ensuring or
supporting the delivery of quality patient careto the satisfaction
of patients, physicians and staff. The incumbent will remain
abreast offinancial and growth goals for the department and plan
for continuedimprovement in operating and financial performance.
Consistently exhibitsbehaviors set forth in the attached
Standard Work Document.
Works closely with medicalstaff to make practices more efficient
and effective through application ofpractice management
Assesses methods and processesand recommends ways to improve
efficiency and effectiveness.
Ensures practice has properlytrained staff in sufficient numbers
to provide effective and efficient staffcoverage at all times,
including back up plans for sick leave and vacation.
Critical and AnalyticalThinking:
Ability to analyze patient,employee and physician satisfaction
data and develop plans for improvement.
Strong computer skills(especially Microsoft Office tools)
Communication (Oral and Written):
Excellent verbal and writtencommunication skills.
Facilitates communicationamong physicians, staff and
Convenes meetings, distributesmemoranda and schedules
in-services as necessary.
Establishes and implements, communicatesand enforces policies
and procedures that address daily operations of thepractice.
Ability to demonstratediplomacy in communication and conflict
Leadership and ProfessionalAccountability:
Supports leadership andorganizational strategic plan
direction. Participates in the implementation of SPMF’s
Actively works to achievepatient service and dashboard goals and
objectives; directs staff to achievethe same.
Supports and holds staff accountableto Standard of Work.
Establishes managerial climatethat encourages teamwork and
promotes collegial collaboration among all teammembers.
Participates as a leader ormember of various committees as
directed by leadership.
Maintains positive workingrelationships with the community,
medical staff, and all levels of supervisionand staff and mediates
conflict successfully within department.
Strives for continual self-improvement throughprofessional
growth and development activities. Keeps abreast of the latest
developments related to the health caredelivery industry.
Q uality and Service:
Works with SPMF resources,using process improvement methods
(QDS) to better meet patient needs.
Assists with the developmentand revision of goals, policies,
procedures or practice guidelines.
Monitors and addressespotential risk management and quality
issues in a timely manner.
Addresses patient/customercomplaints in an effective and timely
Maintains standards of service,productivity, safety, security,
and infection control.
Ensure EPIC optimizationwithin care center.
Provides administrativesupervision of licensed, clinical staff
(e.g., attendance, tardiness, overtime,vacation scheduling,
Collaborates in the clinicalsupervision and evaluation process
of licensed personnel by physician staff.
Provides training and annualmandatory education, including
compliance, safety, workplace issues.
Assists with the development,implementation and evaluation of
patient satisfaction improvement programs byreviewing and including
Press Ganey scores and interventions in theirweekly/monthly staff
meetings. Sustain knowledge of Press Ganey software byscheduling
refresher trainings with the QI Coordinator and/or Press
Handles patient complaints,referring those complaints which
cannot be resolved locally to the identifiedquality department
Coordinates quality programinitiatives, including but not
limited to, the Pay for Performance Program asdefined by the
organization. This would include providing time and resourcesfor
the identified P4P medical assistant (s) by helping physicians
adopt the(potential) practice pattern shifts involved with the new
P4P clinical measuresin order to increase compliance.
Participate in initiatives toachieve performance on quality
Input and appropriate follow-up for all unusualoccurrences into
the Risk Management software system for proper tracking andproblem
Required: Bachelors or equivalent education and experience
inrelevant area for assigned department/care center. Strong
operations and leadership skills required.
Human resources and financial, management processes and
procedures required to effectively plan, organize and coordinate
Organizational and planning techniques used to manage assigned
Medical terminology, clinical and administrative procedures,
equipment, and facilities.
Federal, state, and local laws, ordinances, rules, and
regulations relating to the management and operations of physician
Organization: Sutter Pacific Medical Foundation
Employee Status: Regular
Employee Referral Bonus: No
Position Status: Exempt
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: None
Schedule: Full Time
Hrs Per 2wk Pay Period: 80
Sutter Health Affiliates are equal opportunity employers
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