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Retail Customer Service Associate - $500 Sign On Bonus

Company: FedEx Office
Location: Danville
Posted on: January 12, 2021

Job Description:

Job DescriptionJob Number: 1962486BR Employment Type: Regular Full-Time Job Category: Retail Shift: Any Region: 040 : Bay Area Address Line 1: 480 San Ramon Valley Blvd City: Danville State: California Zip Code: 94526 Career Preview To learn more about working at our FedEx Office Stores, follow the link below for an inside look at a career with us. FedEx Office Career Preview Position Summary $500 Sign On Bonus At FedEx Office, team members with a passion for delivering the best customer service, who are confident and knowledgeable, make all the difference. Apply today to bring your friendly face and positive attitude to support our customers in a retail location. You can make a positive impact in the lives of our customers each and every day! The Good Stuff * Variety! Connect with our valued and diverse customers to provide custom solutions. * Get creative! Collaborate with customers to build top notch and complex projects. * Never a dull moment! Fast-paced and exciting environment. * Professionalism! Refine your skills and add value to your talents. * Opportunities! At FedEx Office it is not just a stable job, but the opportunity to build a career. * Comprehensive and competitive benefits. About FedEx Office At FedEx Office, we help transform ideas from digital to physical by enabling customers to print and ship what, when and where they want, with the peace of mind expected of FedEx. FedEx Office is an equal opportunity employer. FedEx Office will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance. General Duties and Responsibilities (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People * Follows instructions of supervisors and assists other team members in performing store functions * Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services * Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs * Ensures all customer problems are resolved quickly and to the satisfaction of the customer * Takes complex customer orders using order systems and provides accurate pricing information * Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents * Maintains a safe, clean and orderly retail Store Profit * Ensures confidentiality of customer data and careful handling of documents, media, and packages * Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change * Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage * Takes preemptive action to prevent errors and waste * Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits * Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self Management * Performs multiple tasks at the same time * Looks for opportunities to improve knowledge and skills within the retail Store * Able to operate with minimal supervision * Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook * All other duties as needed or required Minimum Qualifications and Requirements * High school diploma or equivalent education * 6+ months of specialized experience * Excellent verbal and written communication skills * For new hires, must meet all FedEx Office employment qualifications in force at time of hiring * For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook Essential Functions ESSENTIAL FUNCTIONS: * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, und

Keywords: FedEx Office, Danville , Retail Customer Service Associate - $500 Sign On Bonus, Other , Danville, California

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