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Team Lead

Company: Jamba Juice
Location: Danville
Posted on: September 24, 2022

Job Description:

Our Team Leads are the ones who "make it happen". You will be responsible for running shifts of 2-8 team members when the GM is not present. Our team environmentmakes this a fun position while providing the opportunities to grow and demonstrate your leadership skills!Team Lead

Primary Role:A Team Lead is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the team lead effectively is the store leader. Team Leads typically supervise a shift with a staff of 1 to 12 team members by carrying out management responsibilities consistent with Jamba Juice policies, procedures and legal requirements.Essential Functions:General

  • Responsible for maintaining shift operations excellence
  • Ensures that the store appearance and cleanliness are to Jambas standards
  • Demonstrates exceptional shift leadership behaviors
  • Communicates all shift issues, concerns and needs to the store General Manager
  • Responds to directives in an accurate and timely manner
  • Recognizes and rewards outstanding performance of shift team members
  • Educate and engage the community and store customers on all of Jambas products and services
  • Other duties as assignedCustomer Service
    • Demonstrates an excellent level of customer service
    • Motivates and mentors team members to deliver customer service excellence
    • Accountable for the customer engagement experience on the shift
    • Provide customers with product suggestions and information
    • Motivates and mentors team members on providing customers with product suggestions and information
    • Maintain exceptional customer service metric scoresOperations
      • Open and/or close the store as required. Perform all safety and security tasks, i.e., alarms, two-person rule, as required to open and close the store
      • Coach, counsel and direct Team Members. Lead the team in the execution of Jamba standards to create an excellent customer experience. Provide performance feedback to Team Members
      • Lead and manage shifts while acting as manager in charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions
      • Communicate clearly, concisely and accurately in order to ensure effective shift operations
      • Follow all food safety, cash handling and operations procedures and policies
      • Coordinate and participate off site program customer visits and deliveriesRequirements:
        • Must be 18 years of age
        • Must be able to work a minimum of 25 hours per week; must be able to work a variable shift (openings, midday shifts and closings) from week-to-week
        • Ability to manage others required
        • High School graduate or commensurate Jamba experience required, enrolled in college or college degree preferred
        • Computer skills including some Microsoft software and register skills
        • Must be able to lift 30-40 lbs regularly throughout shifts
        • Ability to stand, bend, reach and scoop through-out assigned shift
        • Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40 F to -10 FJB.0.00.LN

          MaintenanceRequired
          Preferred
          Job Industries
          • Food & Restaurant

Keywords: Jamba Juice, Danville , Team Lead, Other , Danville, California

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