Field Service Technician - NorCal
Company: Disability Solutions
Location: Sacramento
Posted on: May 8, 2024
Job Description:
OverviewField Service Technicians at the location of the
customer, performs service calls repairing batteries, chargers and
battery handling equipment in a timely manner. Completes paperwork
in a timely fashion allowing the customer to be billed. Operates
company vehicle safety. Actively pursues new accounts. You need to
bring a working knowledge of standard shop tools, a good
understanding of basic electricity/electronics, and the ability to
read, analyze and interpret documents. If you enjoy bringing
solutions to the customer and don't mind getting your hands a
little dirty, this might be for you!Stryten Energy offers a strong
benefit package that includes the following:
- Competitive based salary
- Medical, prescription, dental and vision plans
- Short-term, long term disability and employee life
- 401(k) plan with Company Match
- Paid Time Off
- Paid Holidays This position is home-based and requires travel
to customer sites in the North CA (Sacramento) area per business
needs. Base pay offers for this position may vary based on factors
such as location, skills, and relevant experience. Some positions
may include additional compensation in the form of bonus, equity,
or commissions. The pay range for this role is: $25.50 - $28.65
Apply online or text strytenjobs to 97211 to begin your
pre-screening process! ResponsibilitiesTo perform this job
successfully an individual must be able to perform each duty
satisfactorily. Other duties may be assigned. Reasonable
accommodations may be made to enable individuals with disabilities
to perform essential functions.
- Ensure work orders are filled out properly and in a timely
manner.
- Convey all information to the proper contact at the customer's
location to ensure customer satisfaction.
- Ensure a clean and safe work area.
- Keep the service vehicle in good working order and stocked
correctly, maintained to manufacturer's specifications.
- Practice safety and good housekeeping at customer site, in shop
and in all circumstances when representing Stryten Energy.
- Operate company vehicles in a safe, courteous manner, in all
traffic.
- Communicate with Management/Sales on any customer issues.
- Actively promote point of sale items and allied products and
services.
- Proper use of company funds and assets in the execution of the
job.
- Represent Stryten Energy in a neat and professional manner in
accordance with Stryten Energy standards.
- Ability to operate forklift truck, crane, and reach truck on a
regular basis.
- Perform service calls at customer locations to repair
batteries, chargers and Battery Handling Equipment in a timely
manner to meet customer's expectation.
- Ensure all information is conveyed to proper authority at
customer's location to ensure customer satisfaction.
- Demonstrates proficiency in the troubleshooting and repair of
competitor's equipment.
- Pursues new accounts, qualifies whether services are warranty
or billable.
- Recommends and implements improvements in the work
process.
- Interfaces with multiple levels of customers/dealers/management
to provide assistance and recommend application improvements.
- Other duties as assigned.QualificationsTo perform this job
successfully an individual must be able to perform each duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodation may be made to enable individuals with disabilities
to perform the essential functions.Education, Experience,
Certifications
- High school diploma or equivalent and one (1) to two (2) years
of battery industry or related experience.
- Has the ability to obtain a Commercial Driver's License with
hazardous material endorsements within 180 days of hire date.
- Forklift Training Certification or ability to
obtain.Competencies, Skills, Knowledge:
- Usage of standard shop tools. Good understanding of basic
electricity/electronics.
- Ability to read, analyze and interpret common technical
manuals.
- Excellent communication and customer satisfaction skills.
- Ability to read and interpret documents such as safety rules,
operating and maintenance instructions and procedure manuals.
- Ability to train new personnel and provide technical assistance
where needed.
- Ability to calculate prices accurately when quoting estimates
or completion of the work order for billing purposes, such as
adding, subtracting, percentages and volume.
- Ability to define problems and draw valid conclusions on the
work that needs to be performed.
- Critical thinking and troubleshooting skills. Ability of work
with minimal supervision.
- Ability to manage multiple projects and plan special
projects.
- Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.OTHER CATEGORIES AS
REQUIRED:Physical Demands:
- While performing the duties of this job, individual is
regularly required to stand; walk; use hands to finger, handle or
feel; reach with hands and arms and talk or hear.
- Individual is occasionally required to sit; climb or balance
and stoop, kneel, crouch, or crawl.
- Ability to regularly lift a minimum 30lbs on a daily basis and
31 to 150lbs with assistance of equipment on a daily to weekly
basis.
- Regular use of safety glasses. Vision requirements: close
vision.Work Environment:The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
- While performing the duties of this job, the individual is
regularly exposed to moving mechanical parts and fumes or airborne
particles.
- Individual is regularly exposed to high, precarious places,
toxic or caustic chemicals and risk of electrical shock. Noise
level is minimal to loud.
- Surroundings clean to dirty. Environment could be loud and
noisy.
- Appropriate PPE as required by Stryten and customer. EEO
StatementStryten Energy is an equal opportunity employer where an
applicant's qualifications are considered without regard to race,
color, religion, sex, national origin, age, disability, veteran
status, genetic information, sexual orientation, gender identity or
expression, or any other basis prohibited by law.About
StatementStryten Energy helps solve the world's most pressing
energy challenges with a broad range of energy storage solutions
across the Essential Power, Motive Power, Transportation, Military
and Government sectors. Headquartered in Alpharetta, Georgia, we
partner with some of the world's most recognized companies to meet
the growing demand for reliable and sustainable energy storage
capacity. Stryten powers everything from submarines to subcompacts,
warehouses, distribution centers, cars, trains and trucks. Our
stored energy technologies include advanced lead and lithium
batteries, intelligent chargers and cloud-based software that keep
people on the move and supply chains running. An industry leader
backed by more than a century of expertise, Stryten has The Energy
to Challenge the status quo and deliver top-performing energy
solutions for today and tomorrow. Learn more at .
Keywords: Disability Solutions, Danville , Field Service Technician - NorCal, Professions , Sacramento, California
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